This FANS FIRST initiative is valid for Atlanta Motor Speedway, Bristol Motor Speedway, Charlotte Motor Speedway, Kentucky Speedway, Las Vegas Motor Speedway, New Hampshire Motor Speedway, Sonoma Raceway and Texas Motor Speedway (each an "SMI Speedway" and collectively the "SMI Speedways"), effective Aug., 9, 2018. If weather postpones a NASCAR race held at a Speedway and the ticket holder is unable to attend on the rescheduled date, the SMI Weather Guarantee provides fans a ticket credit toward a future NASCAR race at any of the SMI Speedways.
A: The SMI Weather Guarantee applies to all NASCAR races at any SMI Speedway that are postponed and rescheduled to a different date due to inclement weather. Fan(s) are allowed to exchange ticket(s) that were not used on the rescheduled date for a future NASCAR race at an SMI venue.
Unused tickets may be exchanged for a ticket of equal or lesser value on a ticket-for-ticket basis.
Events and seating locations eligible for redemption are based on availability at time of redemption.
A: Nothing! The guarantee is free for all customers with paid tickets at all eight (8) SMI venues.
A: Contact the ticket office at the SMI venue where the event was postponed within 60 days of the original event date or by the end of the calendar year; whichever is shorter. Your ticket agent will assist you with the exchange process for a future event.
A: Eligible tickets may be exchanged for any future SMI NASCAR race within (1) calendar year of the original event date or for the same race the following year, even if it falls outside the (1) year window. Eligible tickets must be redeemed within 60 days of the original event date, or by the end of the calendar year, whichever is shorter. If eligible tickets are not redeemed during the timeframe set forth herein, the credit shall expire and be of no value.
A: Only tickets purchased directly from an SMI Speedway or from their ticket agent TicketMaster are eligible for an exchange under this policy. Complimentary tickets are not eligible for exchange under this policy. Restrictions also apply to corporate block tickets and tickets purchased through brokers or resale websites (including TicketMaster's Ticket Exchange) not directly affiliated with SMI Speedways. Fans should contact the speedway ticket office where the race was postponed to verify ticket eligibility.
A: Any eligible unused ticket(s) for the rescheduled event date can be redeemed. In addition, tickets that were used on the ORIGINAL event date, but not the postponed date, can be redeemed.
A: Only race tickets are specifically covered by this policy.
A: No, cash refunds will not be issued. This policy only allows tickets to be exchanged for future NASCAR races at SMI Speedways.
A: This policy does not apply if an event is delayed, regardless of length of delay, but still completed on the original event date, even if completion of the event occurs after 11:59 p.m.
A: This policy does not apply for events shortened due to weather or other unforeseen circumstances if the race/event is counted as official by the sanctioning body.
The SMI Speedways reserve the right to alter and/or terminate the SMI Weather Guarantee at any time, provided, however, that such termination shall not affect tickets already purchased while the SMI Weather Guarantee was in effect.
Further questions? Contact the ticket office at your favorite SMI Speedway or look for the SMI Weather Guarantee Policy on our track websites.